Service solution

12 November 2019

Servizio Mobile Service Solutions is a suite of intelligent mobile apps that cover any need that may arise on your casino floor, from automated dispatch, device maintenance, host functions, jackpot processing, ticket redemption and more. Servizio analyzes what is happening on the floor and communicates to your personnel – sending critical messages to your team members on their hand-held mobile devices.

It completely automates and eliminates the traditional casino dispatch system and  other outdated forms of  communication, increasing efficiency and elevating customer service to unprecedented new levels.

Eighty-five casinos are using Servizio and the result is enhanced gaming operations on the casino floor and behind the scenes. Servizio will launch in two major Macau casinos soon.

Service Tracking Manager (STM) is the automated dispatch and flagship module of Servizio. It increases the overall efficiency of casino operations by monitoring activity, executing appropriate actions and providing statistical analysis for managing the gaming floor, reviewing table games alerts, identifying premier patrons and enrolling hot players.

See Servizio and other Casino Management System Solutions at MGS (Scientific Games stand #AM41) or contact your Scientific Games regional account manager.